Refund & Return policy
At Fit With Intelligence, we want you to be satisfied with your purchase.
If you change your mind, you generally have the right to withdraw from your online purchase within 14 days after receiving your order.
Exchanges are currently not available. If you would like a different size, colour, or product, you can return the original item and place a new order.
Right of withdrawal
Consumers generally have 14 days from the date of delivery to notify us that they wish to withdraw from their purchase.
You do not need to provide a reason.
After notifying us of your withdrawal, you have up to 14 additional days to send the products back.
You can exercise your right of withdrawal through the cancellation option available on our website or by clearly informing Fit With Intelligence of your decision to withdraw.
Email
fwiwebshop@gmail.com
How to return your order
1. Register your return
Use the return or cancellation option available on our website, or contact us at:
Please include your order number so we can identify your order quickly.
2. Pack your return securely
Make sure the products are packed carefully to prevent damage during transport.
Where possible, you may use the original packaging, but this is not mandatory.
Products may be inspected in the same way you reasonably would in a physical store.
If a product has been used or handled beyond what is reasonably necessary and this results in a loss of value, we may deduct that loss in value from the refund where permitted by law.
3. Send your return
Fit With Intelligence
Attn: Returns
Van Hogenhoucklaan 97/37
2596 TC The Hague
The Netherlands
Unless otherwise agreed, the direct costs of returning the order are your responsibility.
We strongly recommend using a tracked shipping service and keeping your shipping receipt until your return has been processed.
Return conditions
Returns must be registered within 14 days after receiving the order.
After registering your withdrawal, the return must be sent within 14 days.
Products should be returned in a condition that reasonably reflects normal inspection.
Please return any original labels, tags, accessories, and packaging where reasonably possible.
You remain responsible for any reduction in value caused by handling or use beyond what is reasonably necessary to inspect the product.
Hygiene products
Certain sealed products may be excluded from the right of withdrawal where they are unsuitable for return for health protection or hygiene reasons and the seal has been broken after delivery.
This exception is applied only where legally permitted.
Simply classifying an item as clothing or underwear does not automatically remove the statutory right of withdrawal.
Exchanges
We currently do not offer direct exchanges.
Would you like another size, colour, or product?
Please return the original item and place a new order through our webshop.
This allows you to secure the replacement item immediately without waiting for your return to be processed.
Refunds
Once a valid withdrawal has been registered, we will refund the amounts that must legally be reimbursed within 14 days after receiving notice of your withdrawal.
We may wait until we have received the returned products or until you provide sufficient evidence that the products have been sent back, whichever happens first.
Refunds are normally made using the same payment method used for the original purchase.
Original shipping costs
If you return your entire order under your statutory right of withdrawal, we will also refund the standard outbound shipping costs where required by law.
If you selected a more expensive shipping method than our standard delivery option, the additional shipping cost does not have to be refunded.
If you return only part of your order, the original shipping costs are generally not refunded.
Return shipping costs
The cost of returning an item because you changed your mind is normally your responsibility.
Fit With Intelligence will cover or reimburse reasonable return costs where appropriate if:
• The wrong product was delivered
• The product arrived defective
• The product arrived damaged
• The product otherwise does not conform to the agreement
Damaged, defective, or incorrect items
Did you receive a damaged, defective, or incorrect product?
Please contact us as soon as reasonably possible at:
Please include:
• Your order number
• A short description of the issue
• Clear photos of the product and, where relevant, the packaging
We will review the situation and provide an appropriate solution.
Your statutory consumer rights remain unaffected.
Non returnable products
The statutory right of withdrawal may not apply to certain products where an exemption under applicable law applies.
Examples may include:
• Products made according to your specifications
• Clearly personalised products
• Sealed goods that cannot reasonably be returned for health protection or hygiene reasons after the seal has been broken
Any exception will only be applied where legally permitted and properly communicated before purchase.
Return responsibility
You are responsible for the return package until it reaches us.
For this reason, we recommend using a tracked shipping method.
Fit With Intelligence cannot normally reimburse a return that cannot be located and for which no proof of shipment is available, subject to applicable consumer law.
Questions about a return?
Do you have a question about your return or refund?
Email
fwiwebshop@gmail.com
Customer service
Monday to Friday
09:00 to 17:00
Our team is happy to help and responds within 24 hours on business days.